Order & Payment
How can I pay for my order?
We accept payment by credit card (VISA, Master Card, Amex, China Union Pay, JCB, Diners, Maestro), bank transfer and FPS. We do not accept cash on delivery.
I would like to try the product before purchase. Where can I do that?
You are welcomed to visit our showroom for a try-out! Make an appointment.
Our showroom is located at 2908 Two Chinachem Exchange Square, 338 King's Road, North Point, Hong Kong. We open from Mondays to Fridays 9:00am to 5pm (excluding Public Holidays).
Am I able to purchase Okamura Salotto HK products that are not listed in the online shop?
Can I cancel the order or return purchased items?
There will be no cancellation, return, refund or exchange of items once the order had been confirmed.
Do you charge shipping and installation fee?
We offer free delivery and installation for most of the products to Kowloon, New Territories, or Hong Kong Island.
If the order sum is less than HKD$ 2500, there will be a delivery and installation surcharge of HKD$ 500 for each order.
For remote areas, a surcharge will be applied as follows:
- Surcharge HKD$ 300 for delivery to Ma Wan
- Surcharge HKD$ 500 for delivery to Lantau Island
For locations without lifts or products can only access through staircases, a surcharge will be HKD$ 100 per product & per floor (up to 15 steps per floor).
How long does my order items arrive upon payment?
In order to create a great service climate and deliver excellent service quality, our product will be produced and shipped from Japan. Your orders will mostly be delivered to you in 25-35 business days. Orders that contain leather products will mostly be delivered to you in 40-55 business days.
Products in the Quick Ship program will be delivered between 5-7 business days.
When will I receive information about delivery?
If I received a wrong product, what should I do?
If you believe you received the wrong product, please contact us within 24 hours or within the next working day (our office hours are 9am to 5pm from Monday to Friday, except public holidays) after receiving the product.
Warranty & Maintenance
How to clean my Okamura products?
You can check the cleaning and maintenance guide HERE.
What are covered in the Warranty? How long is the warranty?
You can check the warranty info HERE.
If I need repairing or maintenance for my old products, what should I do?
You may email us via email@example.com to schedule a repairing. Please send us the information below:
1. Contact person & tel
2. Photo of the product label (It can be found under the chair).
3. Photo(s) of the defective parts.
4. Quotation / Invoice of your order (if any).
Even if your product does not have a valid warranty, you can still contact us for help. Our team will look into the issue and see how we can assist you.
If I purchase my products from a reseller, can the product be covered by Okamura Warranty?
Warranty is only applicable to the product purchased directly from an authorized distributor of Okamura and when it is requested by the first purchaser of the product. Leased, re-sell, and auction items are unfortunately not covered within the warranty.
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQs, you can send us a message by filling out the form or contact us at (852) 2898-9777, WhatsApp at (852) 9665 1877, or email us via firstname.lastname@example.org.